How to deal with negativity on social media?

 

Social media! Social media ! Social media ! everywhere there is clamor day to night all around us. In this era, through social media platforms people point out each other drawbacks and everybody wants to pull each other’s leg.

Platforms like Facebook, Twitter and Instagram takes seconds to viral something among the General public. Brand reputation can be brought down in a few minutes if the customer gets dissatisfied with products and services provided by  the particular brand.

People spread Negativity in social media a lot which effects the mental health of teenagers a lot. Life on internet can be so much tensed as everyone compares themselves with each other and  people socialize every little update about the day in social media platforms which bounds you to hear the quip from the naysayers and haters. Dealing with it spreads negativity and ruins the day.

So, keep reading till last and know the ways to overcome the social media negativity.

Here are eight ways how to ignore other people’s negativity on social media.

Don’t give attention to trolls

The simplest and most direct method of destroying troll power is to Ignore their negative comments and refuse to engage with them.

Trolls thrive on attention. Their goal is to make you angry and frustrated. When you respond angrily to an offensive remark, you are giving them exactly what they want.

Your rage at injustice and desire to prove your point will tempt you to argue with them, but keep in mind that trolls aren’t interested in productive debate. They will twist your words, accuse you, and make false statements—they will not admit defeat.

Whatever intelligently you present your point, the argument will only devolve further, resulting in a massive waste of time and emotional energy. However, if you deprive a troll of attention, they will quickly slink away to sow somewhere else.

Always Apologize

If someone complains about your products, services, or anything else make sure you apologise. It makes no difference whether their complaint is justified or not; you’re better off taking the “customer is always right” approach.

It makes no sense to engage in a public brawl over a single complaint, and others will respect you for apologising right away. If the person you’re dealing with is whining about something trivial, others will notice and make no comment.

Repair the Relationship privately

Interact publicly first, then privately. For example, if someone is being particularly difficult, switch to a private channel to communicate with them.

Respond publicly first, whether through a tweet or a comment on their Facebook post, and then send them a private message so you can chat with them over email or the phone, explaining that you’d like to discuss the matter in a more personal way.

You can give them the attention they crave without making your interaction public for all to see.

Make self-care a priority

Negativity can be exhausting and discouraging, so remember to take care of yourself. If a hurtful remark has made you down, call a trusted friend to share  and gain his or her perspective.

Remember, no matter how “personal” a comment appears to be—for example, someone on Instagram criticising your weight—those hateful words are the result of their insecurities and baggage. You are not required to let their problems ruin your day.

Be confident in your worth, concentrate on the positives, and let the negatives fade into the background.

Appreciate feedback with kindness

Consider complaints to be constructive criticism or feedback. That’s all they are at times. People want to be heard and to know that they have been heard.

So, after you’ve apologised for their poor experience, let them know their feedback is valued and that you’ll take their suggestions for improvement seriously.

Then actually carry it out. Send their suggestions to your product team or the appropriate person within your company. You can turn angry customers into happy ones by responding to negative response

Deliver the facts

Trolls frequently spread false information, enhancing their arguments with factually incorrect statements. This can frustrate other readers and make a troll’s argument appear credible to those who are unaware of the truth.

If you see a troll making false statements on your own or someone else’s social media post, share some primary sources that refute their arguments and back up the facts.

You’re doing this to educate other readers, so don’t respond directly to the troll (shouting matches will ensue). Instead, leave a comment like “Hey folks, there appears to be some confusion about [matter].” Then state the facts and your sources calmly.

Give Reply to comments as soon as possible

Don’t throw it off. Negative comments should be avoided. The longer you ignore them, the more time others have to notice that someone has complained and you haven’t responded.

Instead, respond to negative comments as soon as possible to prevent them from increasing into something more serious. A negative Instagram post or a tweet from your company’s Twitter account, for example, is much less of a problem than a strongly worded blog post, which can have far-reaching consequences.

Responding quickly will demonstrate to the critic that you are listening and care. It will also alert others to your commitment to the members of your community.

Give Response to followers

Your social media strategy should include guidelines for responding to notifications and messages. Your team should understand how quickly they must respond and provide some templated on-brand messaging that addresses frequently asked questions.

There are times when it is acceptable to delete negative comments. For example, deleting comments that contain offensive language or are off-topic is not a risk.

However, deleting the comments is a huge mistake if they have legitimate complaints. Those who have legitimate complaints may be enraged by your censorship, and keep in mind that current and potential customers are also watching. If you delete their comments, it will appear that you are concealing something, which is bad for your brand.